Hello SJCAM Users,
If you bought a camera in any period through September through November, there is a good chance the Authenticity verification code sticker may has the incorrect format.
If you try to enter the code as printed on your sticker and it has format 5-4-5-4 (XXXXX-XXXX-XXXXX-XXXX) then there is a good chance you will receive a verification code error.
If when you enter your authentication code you get a error or fake response, then try using the proper format: 5-5-4-4. Here is an example of the correct authentication code format:
Entering the Authentication code using the 5-5-4-4 formation should give you a positive authentication code response:
The Verify SJCAM Authentication page is here. If you enter your code using the 5-5-4-4 method and still give a negative authentication or “Fake” response, then try connecting to the SJCAM Zone (SJ5000+ App for SJ5000+) App on iTunes or Play Store. If you can connect to the SJCAM App, then you camera is original.
Subscribe to the SJCAM Blog Feed today!